1. Introduction
Welcome to Knocode. We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information.
This Privacy Policy explains our practices regarding data collection and usage when you visit our website, use our educational resources, access our tools, or engage with our services. By using Knocode, you agree to the terms outlined in this policy.
Our mission is to bridge the gap between innovators and technology through clear communication — and that same clarity extends to how we handle your data.
Key Principle
We only collect data that helps us improve your experience, deliver our services, and communicate with you effectively. We never sell your personal information to third parties.
2. Information We Collect
We collect different types of information depending on how you interact with Knocode:
Personal Information
- Name and email address
- Company name and role
- Phone number (optional)
- Billing information
Usage Data
- Pages visited and time spent
- Search queries and interactions
- Device and browser information
- IP address and location data
Communication Data
- Messages sent via contact forms
- Email correspondence
- Support ticket content
- Feedback and survey responses
Technical Data
- Cookies and tracking pixels
- Session and authentication tokens
- Log files and error reports
- API usage data
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, maintain, and improve our educational resources, tools, and development services.
Communication
To respond to your inquiries, send updates about projects, share educational content, and provide customer support.
Analytics & Improvement
To understand how users interact with our platform, identify areas for improvement, and optimize user experience.
Security & Compliance
To detect, prevent, and address fraud, security issues, and technical problems; and to comply with legal obligations.
Marketing (with consent)
To send you newsletters, product updates, and promotional materials — only if you’ve opted in to receive them.
4. Data Sharing & Third Parties
We do not sell your personal information. However, we may share data with trusted third parties in the following circumstances:
We Never Sell Your Data
Knocode does not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We work with vendors who help us deliver services (hosting, analytics, payment processing, email delivery). These providers only access data necessary for their functions and are contractually obligated to protect it.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights, safety, or property.
Business Transfers
If Knocode is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
With Your Consent
We may share your information with other parties when you explicitly consent to such sharing.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Here’s what you need to know:
Essential Cookies
Required for basic site functionality, authentication, and security.
Analytics Cookies
Help us understand how visitors use our site and identify improvements.
Marketing Cookies
Track your preferences and deliver relevant content (with your consent).
Managing Cookie Preferences
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect site functionality.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols (HTTPS).
Secure Storage
Your data is stored on secure servers with restricted access, regular backups, and monitoring.
Access Controls
Only authorized personnel have access to personal data, and all access is logged and monitored.
Regular Audits
We conduct regular security audits and vulnerability assessments to maintain high security standards.
No System is 100% Secure
While we implement robust security measures, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and protect your account credentials.
7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Update or correct inaccurate or incomplete information.
Right to Deletion
Request deletion of your personal data (subject to legal requirements).
Right to Opt-Out
Unsubscribe from marketing communications or data processing activities.
Right to Portability
Receive your data in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@knocode.com with your request. We will respond within 30 days.
8. Children’s Privacy
Knocode is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as quickly as possible.
If you believe we have collected information from a child under 13, please contact us immediately at privacy@knocode.com.
9. International Data Transfers
Knocode is based in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
GDPR Compliance (EU)
For users in the European Union, we comply with GDPR requirements and provide appropriate safeguards for data transfers.
CCPA Compliance (California)
California residents have additional rights under CCPA, including the right to know and delete personal information.
By using our services, you consent to the transfer of your information to the United States and other jurisdictions as necessary to provide our services.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will notify you by:
- Posting a notice on our website
- Sending an email to registered users
- Updating the “Last Updated” date at the top of this policy
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
helloworld@knocode.io
